IntelligenceBank’s templated disclaimers make it harder to make an error. Creative outputs deliver the correct disclaimers because of controlled inputs.
Chris Yates | Senior Manager, Marketing Operations, Wagering and Media
TAB
Overview
Wagering giant Tabcorp uses IntelligenceBank’s powerful marketing technology to supercharge efficiencies and boost creative compliance. Tabcorp is one of the largest gambling and entertainment companies in the world. With businesses in both the retail and online gaming markets, they employ over 5,000 people and have a 60 person strong marketing team.
To say Tabcorp’s marketing team takes on a large task simultaneously managing a high volume of work with tight deadlines and significant regulatory compliance is an understatement. It’s an avalanche on all fronts. Chris Yates, Tabcorp’s Senior Manager, Marketing Operations, Wagering and Media spells out what this means in real terms – “We’re regulated in seven different states with different rules governing what we can and can’t do with regard to advertising. And those regulations are different for every jurisdiction. They’re different for every channel that we advertise on. They’re complex and they change all the time.”
But marketing compliance in particular, is something Tabcorp upholds with the greatest care and respect. And it’s not just because they are obliged to. The value placed on ethics and genuine sense of responsibility is deeply embedded within Tabcorp’s culture from the top down.
Decision to deploy ‘game-changing’ marketing tech
The challenge – Juggling high volume, compliance and efficiency!
To deliver a large, faultless campaign at pace, Tabcorp needed an ironclad online platform to:
- Standardize workflow with strict approval processes.
- Customize campaign briefs for complex content and legal inputs, as well as outputs.
- Integrate creative templates with conditional compliance mandatories – such as automating the placement of the fine print that needs to be placed on ads by state and media type.
- Centralize creative assets in a Digital Asset Management system.
- Remove the duplication of tasks across all business functions.
- Have creative version control and visibility.
- Provide an audit trail for each job.
- Be a single source of truth.
We weren’t always the best of friends with legal – they love us now.
Chris Yates | Senior Manager, Marketing Operations, Wagering and Media
TAB
The Solution – Marketing compliance delivered via tailored marketing operations software
Bespoke assets can be automatically created using templates that are pre-approved by creative and legal. As the name suggests, self-serve templates can be customized easily and require no design skills.
What used to take up to 7 to 10 days now takes 20 minutes.
Chris Yates | Senior Manager, Marketing Operations, Wagering and Media
TAB
The ROI
- Timeline to asset creation and approval reduced from up to 7 days to 20 minutes
- 1/3 of all artwork channeled through templates
- 30% reduction in workload across creative team
- Significant reduction in compliance incidents
- Increased revenue through speed to market
As well as improving compliance, IntelligenceBank’s Marketing Operations software has revolutionized business-wide efficiency. Previously repetitive mundane manual tasks not only left Tabcorp open to human error but consumed resources across the entire company. Chris explained further “Creative automation tools that have been really successful. We’ve got over 150 templates. That allows marketing team members – not necessary designers – to create their own assets for various type of offers and communication. We call these self-service templates.”
Along with freeing up marketers to think more strategically and designers to create better work, in-house legal staff are not weighed down proofing hundreds of assets and can get on with the work they were trained to do.
Self-serve templates have both increased agility and given the marketing team a sense of agency and ownership over ensuring compliance.
IntelligenceBank compliance and efficiency deliverables
While there are hundreds of features all designed to make campaign delivery easier, those crucial to Tabcorp realizing a remarkable ROI include:
Integrated marketing campaign briefs:
Seamless collaboration and approvals on creative briefs across business functions and locations.
Disclaimer Engine:
A highly granular 100 point logic map ensured the right disclaimers were automatically attributed to the right brand, product, channel mix and location.
Self-Serve Templates:
A bank of any number of prepared dynamic creative templates scrutinized and approved by creative and legal. Built to be used by anyone, they preserve brand, design and production specs, yet allow changes to variable content.
Version control:
Facilitates a side by side comparison of previous iterations along with traceable comments and approvals.
Digital Asset Management system:
A central repository for all creative digital assets from low res web elements to high res film footage. Files can be quickly located due to advanced metadata and downloaded in multiple different formats.
Tabcorp creative templates here to stay
One thing’s for sure, automation and templating is here to stay. Because when it comes to doing the right thing by their customers and regulators, Tabcorp does not gamble.
Want to know more?
Using our Digital Asset Management, Disclaimer Engine and Creative Templates, Tabcorp was able to empower their entire marketing team to create assets they had total confidence in. Not only would they be on brand, to spec and well designed, they would be compliant to the last full stop.
In a highly regulated, high velocity, omni-channel communications environment, it’s a choice between staffing up or using tech to work smarter and reduce human error.
If you’d like to know how to marry increasing compliance obligations and workload with seamless efficiency, contact us or book a demo with one of our product experts
